Frequently Asked Questions

The Hi-Country manufacturing plant and Trading Post are located in Lincoln, Montana situated along Highway 200, between Great Falls and Missoula and 1 hour from the capital city of Helena. Lincoln is in the beautiful Blackfoot River (A River Runs Through It!) Valley.

Our meat snacks are dated for 1 year after the date of manufacture. The Best By date is stamped on the bottom of the bags in the seal area or printed on a white label on backside of package. Each sealed bag of product includes an oxygen absorber to help maintain freshness.

Note: The oxygen absorbers are not for consumption, keep out of reach of children.

For best flavor and enjoyment we recommend consuming our meat snacks within 5 days after opening. Be sure to seal tight or put into an airtight container between snacking to prevent excessive dry out. Refrigeration after opening is only required on products marked as such (i.e. salami and summer sausage).

Gift certificates are a great way to express your kind thoughts when you are not sure what particular product or flavor to give. So why not let them decide? Gift certificates are available online (at the bottom of the shopping cart) or feel free to call us at 1-800-433-3916. Gift Certificates are available for whatever denomination you desire. Gift Certificates purchased online or in-store can be used for both in-store and online. 

Our meat snacks are made in a facility that is free from peanuts, tree nuts and/or glutens. We do carry a few items that contain soy products; which have gluten byproducts (any Teriyaki flavored product). Please click on the Summary tab of each product to view the nutrition facts and ingredients.

Our spices, however, are produced in a plant that also handles egg, milk, soy and wheat products. Again, please click on the Summary tab to view the nutrition and ingredients.

Hi-Country does use MSG in some products for a bolder taste. Product ingredients are clearly labeled with their nutritional statements, which can also be viewed online by clicking on the Summary tab. We also understand that some people don't want MSG in their products for health/allergy reasons; which is why we offer a line of MSG free meat snacks and spices.

You can view ingredient and nutrition facts by clicking on the Summary tab below each product and clicking on the link at the bottom.

Hi-Country does offer wholesale pricing to qualified distributors and businesses. Please contact us at shop@hicountry.com for more information.

The personal information you provide to us is kept confidential. The information provided is used to fulfill and ship your order. If you opt into our marketing, your email and phone number will be used to send you updates. Please refer to our Privacy Policy for a more elaborate reply. Hi Country uses Shopify as its payment processor so all relevant credit card information is kept on their servers for safe keeping. Hi-Country dislikes SPAM as much as you! Your information will not be sold or shared with 3rd parties of any kind.

Yes. We recognize a fiduciary responsibility with the information that you provide to us and we do not release information without first obtaining your express approval. Please refer to our Privacy Policy for complete details.

For your shopping convenience, we accept VISA, MasterCard, Discover, American Express, Paypay, GooglePay, and ApplePay. 

Your credit card will be billed the day your order is submitted on our site. If placing your order over the phone your credit card may billed the day your order is taken but most likely will wait until the following day. Your credit card statement will say Hi-Country Snack Foods, Lincoln, MT as the merchant.

By logging in on My Account, your billing and shipping information will automatically come up the next time you place an online order. This is a convenience we offer our repeat customers. You can also place a reorder.

Your login I.D. should be your email address. If you cannot remember your password you can click on the Forgot Your Password? link in the Log In screen and follow the instructions.

No. You can order 1 or more of any item.

You can find out shipping specifications and rates by clicking on the Shipping Policy link in the shopping cart area.

Orders are shipped via USPS Priority Mail, UPS, or FedEx. Orders will ship within 2 working days (generally the next business day). Allow 3 to 5 working days for delivery, depending on your location. Shipping charges will be added to your order at checkout. Your order ships directly from Lincoln, Montana.

Hi-Country is located in Montana and there is NO sales tax here! That's a 5% to 10% savings, so shop happily!

Contact our customer service department right away by calling us at 1-800-433-3916 or via email at shop@hicountry.com.

No, the packing slip only includes a list of what products are in the package, the address we are shipping to and whom the gift is from. No prices are included in your package's shipment.

Yes, we can add a personal message to the packing slip. Make sure you write your personal message in the Notes section in the Cart. The packing slip will list the products that are being sent and then a personal message from you. 

Yes. We do ship to APO addresses via US Priority Mail. For more information visit our Shipping Policy link.

When you place an online order a confirmation email will be sent to you. Once the order has shipped an email will be sent giving you the tracking number for the shipment. You can also email us at shop@hicountry.com or call us at 1-800-433-3916 to find the status of your order.

Hi-Country guarantees all our manufactured products for quality and freshness. If you are ever dissatisfied with any of our products, for any reason, we will cheerfully exchange your order or refund your money, whichever you prefer! No questions asked.

Hi-Country looks forward to hearing from our customers. You can leave a review on our products by clicking on the Customer Reviews tab below each product. You can also ask a question. If you have a comment about Hi-Country in general you can email us at shop@hicountry.com.